14 September, 2017
Rolando Sacramento

Dynamics 365 – Decode URL with Confidence

By |September 14th, 2017|0 Comments

Yesterday, while configuring a Unified Service Desk to automatically display a dashboard, I needed to obtain the Dashboard GUID. The first option was to ‘manually’ analyze the values in the Query String. But this option [...]

27 November, 2016
Dinesh Uthayakumar

Custom Hosted Control Instrumentation in Unified Service Desk

By |November 27th, 2016|0 Comments

In this blog post, we will take a look at adding instrumentation code into the USD custom hosted controls. When developing custom hosted controls for USD, it’s important to add the ability to debug, troubleshoot [...]

25 November, 2016
Arun Kumar

Brief History of USD

By |November 25th, 2016|0 Comments

USD, CCD, CCA, UII, CCF, AIF… Ever seen so many TLAs in one sentence? Brace yourself, you are in for a ride. Jokes aside, I am going to give you a glimpse of the evolution [...]

9 November, 2016
Biplab Singha

Replacement Parameter in Unified Service Desk

By |November 9th, 2016|2 Comments

What is Replacement Parameter in Unified Service Desk? Replacement Parameter provides a great way to pass parameter to the Configuration in Unified Service Desk. The Parameter can be value of any key value pair within [...]

21 October, 2016
Biplab Singha

Change Logo in Unified Service Desk

By |October 21st, 2016|0 Comments

One of the Most common requirements of any USD project is to change the USD logo to company logo, or logo to a specific program. Unlike previous version of USD which is CCF and CCA, [...]

11 September, 2016
Biplab Singha

Session Management in Unified Service Desk

By |September 11th, 2016|0 Comments

What is Session in Unified Service Desk? Each Customer interaction in USD is termed as Session. Session keeps all related screen and data together for one customer interaction. Session hides all other screens related to [...]

27 August, 2016
Dinesh Uthayakumar

‘Unified Service Desk – New Environment’ Package

By |August 27th, 2016|0 Comments

In this blog post, we will be demystifying the package “Unified Service Desk – New Environment”. To deploy the package on a CRM instance using the package deployer, please make the selection as shown below. [...]

24 August, 2016
Biplab Singha

Entity Search in Unified Service Desk

By |August 24th, 2016|0 Comments

What is Entity Search? Sometimes we need to get Dynamics CRM data or data from related record inside the Unified Service Desk. Example can be when account is loaded, we may need to show Session [...]

22 August, 2016
Allan Mira

A Journey with Unified Service Desk and CRM 2015 (Part 4): Configure the Base Package Components – Toolbar

By |August 22nd, 2016|0 Comments

In this installment of my multi-part blog, we will be taking a quick look at how to configure some application components in the Base Package we have installed from the first part of this blog [...]