Where did my carriage returns go?
Recently, during development of a Dynamics CRM 2016 project that was heavily focused around the Dynamics CRM for phones app, we came across a roadblock: text areas do not show carriage returns (new lines).
Since the purpose of this particular system was to allow senior spokespeople in the customer’s organization to read aloud pre-written responses, i.e. “key messages”, to commonly asked questions directly from their phones, it was deemed that not having the carriage returns could be confusing, and that a work around was needed.
I followed this issue up with Microsoft to see if there are any plans to change the behavior, which is designed to save screen real-estate, and was told that it was working as intended, but that if enough users request the change it could be included in a future release.
For those of you that have a similar issue, I would recommend suggesting your clients stick with the mobile web experience that currently does display new lines.
The solution our customer chose was to sync the “key messages” field to a Note record “on change” via a plugin. This works because the Note entity was able to properly display carriage returns.
If you have any thoughts, suggestions or other workarounds, please post them below.