/Neeraj Kapoor
Neeraj Kapoor

About Neeraj Kapoor

Neeraj has over 7 years’ experience as a Business Analyst and has worked on several key initiatives within the private and public sectors. He is highly experienced in the areas of Stakeholder Engagement, Enterprise Analysis, Requirement Elicitation, Functional Specifications, and User Testing. He is familiar with common best practices and is trained in Agile, Waterfall, BABOK, and PRINCE2 frameworks and methodologies. Neeraj is a technology enthusiast and is a strong advocate of using technology to improve internal business processes.
13 December, 2016
Neeraj Kapoor

Unveiling Dynamics 365

By |December 13th, 2016|0 Comments

Dynamics 365 has been released and is perfectly designed to change the way organizations work and deliver services. Microsoft has adopted a process based approach to transform business processes, i.e. rather than being software dependent, [...]

9 December, 2016
Neeraj Kapoor

PowerBI and Dynamics 365

By |December 9th, 2016|0 Comments

PowerBI helps transform data into valuable insights. The rich visuals and colourful graphics allow users to easily analyse data and focus on key information. PowerBI can easily be connected to various datasets (xls, csv, etc.), [...]

17 October, 2016
Neeraj Kapoor

Resource Manager Guide for Project Service: Dynamics CRM 2016 Update 1

By |October 17th, 2016|0 Comments

Project Service Automation (Dynamics CRM 2016 update 1) allows Resource Managers to access the demand pool directly and schedule resources "by taking into account availability, capacity and skill sets." (source: MS Community) Manage Resources for the [...]

6 September, 2016
Neeraj Kapoor

Create Projects Using Project Service Automation

By |September 6th, 2016|0 Comments

Dynamics CRM Project Service Automation (PSA)—released as part of Dynamics CRM 2016 Update 1—is capable of managing entire project life cycle. It is an end-to-end solution that provides a single system of customer engagement for [...]

5 August, 2016
Neeraj Kapoor

Field Service Automation: Create Work Order in Dynamics CRM 2016

By |August 5th, 2016|0 Comments

The Spring 2016 Wave of Dynamics CRM introduces new and enhanced capabilities that help drive service productivity for field and project service employees. This is achieved through deep processes for field service delivery and project [...]

1 July, 2016
Neeraj Kapoor

Lessons Learnt: Understanding End-Users and Process for an Effective Dynamics CRM implementation

By |July 1st, 2016|2 Comments

I recently led a Dynamics CRM implementation on Sales and Marketing for retail. The CRM system aimed at replacing a number of manual processes, spreadsheet based systems and disparate Sales and Marketing systems. During an interaction with a group [...]

29 May, 2016
Neeraj Kapoor

Lessons Learnt: Managing Data Import During Dynamics CRM Implementation

By |May 29th, 2016|0 Comments

I recently led the implementation of a Cheque Management Solution for a Government department. Project involved dealing with complex data, to be sourced from different agencies. I am using this blog post to document some [...]