/Manny Grewal
Manny Grewal

About Manny Grewal

Manny has over twelve years of experience in pre sales, architecture, design, delivery and deployment of solutions built predominantly using technologies like Microsoft Dynamics CRM, ASP.NET, SQL Server, SharePoint and Azure Services. He is a Microsoft Certified ASP.NET Developer and Microsoft Certified CRM Professional.
17 January, 2017
Manny Grewal

Dynamics CRM Image Recognition Using Deep Learning

By |January 17th, 2017|0 Comments

Machine Learning is quite a buzzword these days and we have witnessed how quickly Microsoft and other vendors have made progress in this area. Just a couple of years back, Microsoft had no product or [...]

12 November, 2016
Manny Grewal

Chatbot Integration and Deployment (Part 4)

By |November 12th, 2016|0 Comments

So far, we have seen glimpses of our application created in Bot Framework and how it interprets the intent of an utterance using In this part, we will see how we can ask the [...]

2 October, 2016
Manny Grewal

Build a Chat Bot, Part 3: Language Understanding Intelligent Service (LUIS)

By |October 2nd, 2016|0 Comments is a framework where you can train the conversations in the context of your business. Put simply, it is based on three tenets: Utterance: A chat or voice message uttered by a person Intent: What is [...]

10 September, 2016
Manny Grewal

Build a Chat Bot (Part 2): Bot Framework

By |September 10th, 2016|1 Comment

The recently released Bot Framework equips us with the basic plumbing that is required for chat sessions and making connections with services like LUIS. Some of the key features of Bot Builder SDK include: Support [...]

29 August, 2016
Manny Grewal

Build a Chatbot for Dynamics CRM (Part 1)

By |August 29th, 2016|1 Comment

 “Chatbots are about taking the power of human language and applying it more pervasively to our computing.” - Satya Nadella   Image source: Chatbot Icon, Creativeworkline We have seen an age of [...]

31 July, 2016
Manny Grewal

Use Machine Learning to Predict Customers You Might Lose – Part 4

By |July 31st, 2016|0 Comments

So far, we have seen how a Dynamics CRM integration can be connected to Azure ML to receive the predictions. Once we got the integration going, there is no dearth of possibilities. You may like [...]

24 June, 2016
Manny Grewal

Use Machine Learning to Predict Customers You Might Lose, Part 3

By |June 24th, 2016|1 Comment

Cruising through our machine learning journey and starting from where we left in the previous installment, the next step is to expose our machine learning model as a web service so that it can be [...]

28 May, 2016
Manny Grewal

Use Machine Learning to Predict Customers You might Lose, Part 2

By |May 28th, 2016|3 Comments

Continuing our journey from the previous post where we defined the issue of churn prediction, in this installment, let us create the model in Azure Machine Learning. We are trying to predict the likelihood of [...]

25 April, 2016
Manny Grewal

Use Machine Learning to Predict Customers You Might Lose, Part 1

By |April 25th, 2016|4 Comments

Customer satisfaction is worthless. Customer loyalty is priceless. - Jeffrey Gitomer Business is becoming increasingly competitive these days and getting new customers increasingly difficult. The wisest thing to do in this cut-throat scenario is to [...]

28 March, 2016
Manny Grewal

Set Up Proactive Chat with Parature

By |March 28th, 2016|0 Comments

Imagine being able to know that customers who are visiting your business website are not quite able to find what they were looking for. And before their desperation turns into frustration, what if you could [...]